Shipping Policy

Effective Date:March 25, 2025.

At Diamond Sora, we are committed to delivering luxury men’s jewelry and accessories safely and efficiently. Please read our shipping policy to understand delivery times, costs, and other important details before placing your order.

1. Order Processing Time

✔️ Orders are processed within 1-3 business days (excluding weekends and holidays).
✔️ Once your order is processed, you will receive a tracking number via email.
✔️ Custom or engraved items may require additional processing time.

2. Shipping Options & Delivery Times

We offer worldwide shipping with the following options:

🔹 Delivery times may vary depending on your location and customs clearance procedures.
🔹 We do not guarantee exact delivery dates due to potential delays beyond our control (e.g., customs, weather conditions).

3. Shipping Fees

✔️ Shipping costs are calculated at checkout based on your shipping address and selected method.
✔️ Free Standard Shipping on orders over $150 (for selected regions).
✔️ Customers are responsible for any import duties, taxes, or customs fees imposed by their country.

4. International Shipping

🌍 We ship to most countries worldwide. However, shipping services may be limited in certain regions.
🚨 Customers are responsible for checking their country’s import restrictions and duties before ordering.

5. Order Tracking

✔️ Once your order has been shipped, you will receive a tracking number via email.
✔️ You can track your package on our website or through the carrier’s tracking system.

6. Lost, Delayed, or Stolen Packages

🔹 Diamond Sora is not responsible for lost or stolen packages after they have been marked as “Delivered” by the carrier.
🔹 If your package is delayed, please check your tracking number and contact the shipping carrier first.
🔹 If your order is lost in transit, please contact us at info@diamondsora.xyz, and we will assist you in filing a claim.

7. Address Errors & Undeliverable Packages

✔️ Please ensure your shipping address is accurate before placing your order.
✔️ If an order is returned due to an incorrect or incomplete address, customers are responsible for re-shipping fees.

8. Contact Information

For any shipping-related inquiries, please reach out to us:

📍 Address: 4873 Jones Street, Fort Worth, Texas
📞 Phone Number: 817-570-7633
📧 Email: info@diamondsora.xyz
🌐 Website: https://diamondsora.xyz/