Refund and Return Policy

Effective Date: March 25, 2025.

At Diamond Sora, we are committed to providing our customers with high-quality men’s luxury jewelry and accessories. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your confidence in shopping with us.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:
✔️ The item must be unused, unworn, and in its original packaging.
✔️ The return request must be made within 30 days of the delivery date.
✔️ The product must be free of damage (unless it arrived defective).
✔️ Custom-made or engraved items cannot be returned unless they arrived damaged or defective.

2. Non-Returnable Items

The following items are not eligible for return or exchange:
❌ Personalized or engraved jewelry.
❌ Items marked as “Final Sale” or purchased during special promotions.
❌ Any item returned after 30 days of delivery.

3. Refund Process

If your return meets the eligibility criteria, we will process your refund as follows:
🔹 Refunds will be issued to your original payment method (credit/debit card, PayPal, etc.).
🔹 Please allow 5-10 business days for the refund to reflect in your account.
🔹 Original shipping fees are non-refundable unless the item arrived damaged or defective.

4. Exchange Policy

If you wish to exchange an item for a different size or style:
✔️ Contact us within 30 days of receiving your order.
✔️ We will assist you in exchanging the item, subject to availability.
✔️ Customers are responsible for return shipping costs unless the item is defective.

5. How to Initiate a Return

To request a return or exchange, please follow these steps:
1️⃣ Contact our Customer Support Team via email at info@diamondsora.xyz with your order number and reason for return.
2️⃣ Our team will provide a Return Authorization Number (RAN) and return instructions.
3️⃣ Securely pack the item and ship it to the following address:

📍 Diamond Sora Returns Department
4873 Jones Street, Fort Worth, Texas

4️⃣ Once we receive and inspect the returned item, we will process your refund or exchange.

6. Damaged or Defective Items

If your item arrives damaged or defective:
🔹 Contact us within 48 hours of receiving your order.
🔹 Provide clear photos of the damaged or defective item.
🔹 We will offer a replacement or full refund at no additional cost.

7. Contact Information

For any questions regarding our Refund and Return Policy, please reach out to us:

📍 Address: 4873 Jones Street, Fort Worth, Texas
📞 Phone Number: 817-570-7633
📧 Email: info@diamondsora.xyz
🌐 Website: https://diamondsora.xyz/